Smart Answers to Smart Questions: Your FAQ Guide to Working with Smart Idea

Let’s face it, upgrading your business tech can feel a bit like assembling flat-pack furniture without the manual. You’ve got the vision, but the questions? Plenty.

Whether it’s printers, solar, or software, we’ve heard them all.

So, we rounded up the most common ones from clients across Mzansi (and even a few from our neighbours up north) and turned them into this friendly guide, no jargon, just straight answers.

Do you offer nationwide support?

Absolutely. We’re everywhere!

We’ve got regional teams in Joburg, Cape Town, and Durban, offering full-time support 24/7, 365 days a year. Rain or shine, public holiday or not.

Outside the big cities? No stress. We support clients across South Africa, plus we’ve got trusted dealer partners in neighbouring areas too.

Shortcut: Find your nearest branch contact details here: no call centre drama.

Can I rent instead of buy?

For sure. We’re all about flexibility. I mean, why buy the whole cow if you only need milk for your morning coffee?

If you’d rather rent than fork out a lump sum, we’ve got options. Short-term or long-term, we’ll work with your cash flow and your needs.

Want to buy it outright? That’s great too. Most of our products are available on rental or purchase deals.

Smart move: Rentals often include service and maintenance, so one less thing to worry about when things get busy.

Do you service what you sell?

We don’t believe in “sell and disappear.”

If we supply it, we support it, like it’s our own. With tools like remote monitoring and Managed Print Services (MPS), we can spot issues before they become problems.

Our techs are trained, tested, and fuelled by caffeine, always ready to jump in and help, whether it’s a printer, inverter, or Wi-Fi giving you grief.

Bonus: We believe in fixing things before they break. Preventative maintenance is part of the package.

Can I trust Smart Idea with my solar installation?

Yes, we know our way around a roof and a backup plan.

We’ve installed solar for schools, shops, offices, and everything in between. We partner with reliable, tier-one brands and design systems based on your actual usage, not a rough guess.

From load-shedding backups to hybrid systems, we help you keep the lights (and the Wi-Fi) on.

Bright tip: Ask us about hybrid setups that save you money and power you through blackouts.

What makes your printer deals “smart”?

It’s more than a good price — it’s a clever setup.

We offer both brand-new and expertly refurbished machines from global giants like Kyocera and Epson. Plus, we integrate clever software that tracks usage, reduces waste, and keeps your costs low.

MPS (Managed Print Services) means you only pay for what you print. No more guessing. No more R10-a-page horror stories.

Perk: Local support means you don’t need to troubleshoot with Google ever again.

What is OneOffice and is it just another app?

Nope, it’s your whole office, in one place.

OneOffice is a full online business suite that brings together email, video calls, calendars, document sharing, and more.

No downloads, no jumping between apps, just one simple dashboard.

 It is designed for African businesses that need more value and less fluff.

Ask us: How you can roll it out to your team in under a day…seriously.

We’re Here to Make Business Easier

Whether you’re running a small business in Secunda or a big team in Sandton, we believe in real support, smart tech, and honest answers.

We’re not here to confuse you with buzzwords or bury you in fine print. We’re here to help you win.

Still got questions? Bring them. We love a good chat.

👉 Contact us — and let’s talk smart.