Equilibrium Elementary School
“Dear Smart Idea. Just want to take the opportunity to thank the company for their excellent service at Equilibrium Elementary School. Especially Uncle Bassil for his excellent work and patience giving the school a good service.”
Rushaan Philander
Principal
Lutheran Theological
“We wish to place on record the excellent service we received from your technician, Edward Dube. He went beyond and above our expectations in sorting out the numerous problems we have been encountering over the last few days/weeks with our printer. Edward only left the offices once he was totally satisfied that everything was working efficiently like it should. We certainly hope that when we need a technician on call out again we have the pleasure of his services again. Please convey, once again, to Edward, our gratitude. Thank you.”
Heng A. Hakerman
Brightfields
“I’m happy to let you know we are very pleased with the service we received from Basil regarding the installation of the new printer at Brightfields. He demonstrated to us how the new printer operates. He is skilful, friendly, and helpful.”
Zelda Draai
LAMI Cleaning & Hygiene Care
“On behalf of Lami Cleaning and Hygiene Care we would like to compliment Simon Chabane for the excellent service and professional behavior. We just wanted to express our deep gratitude for the dedicated work he did for us, al of us here at Lami were most impressed by his jovial demeanor and professionalism.”
Roshni Kaiser
Director
VR Associates
“Dear Marc. I just wanted to say thank you for the new printer which I am so happy with. Thanks for arranging delivery and installation even though all the paperwork is not done. This is highly appreciated. I also want to add how happy I am with Basil’s work in installing the machine and setting all the codes and folders. He s really is a gracious and helpful person and he deserves high praise. Basil has always churned out very satisfactory and professional service to us at all times. What an asset to your team. “
Vinodha Rowdee
Coronationville Care Centre & Workshops
“Dear Harold. The Printer was installed today. Thank you so much for your generosity and commitment to disadvantaged communities. This equipment will enhance the services we provide in terms of professional presentations and the like. Please do convey our thanks to Ashraff and Solomon for the efficient manner in which they completed the installation, and their client interaction skills. Thanking you once again.”
Russell Davy
Manager
JAG Catering Equipment Services
“I requested that Basil call as we are familiar with him and very happy with his level of service and expertise. Michael advised that Basil was booked for 2 clients that afternoon already but that he would make a call to see if Basil could attend to our call-out request as well.
I am extremely happy to report that a short while after I logged the call, Basil was at JAG to fix the issue with the printer/copier.
Both Michael and Basil went out of their way to attend to and resolve the call-out in a very short amount of time.
They are great ambassadors of Smart Idea.
Thank you once again for the excellent service.”
Claudia Walker
– JAG Catering Equipment Services
Earth Zone Properties
“We would like to commend Smart Idea on the excellent service we receive when phoning in and requesting technical assistance. We must make special mention of Solomon– he is always courteous, friendly and willing to assist wherever he can.
Once again, thank you!”
– Laura Botes
Earth Zone Properties
Babirsa
“The team and I at BABIRSA Clothing manufacturers would like to extend our thanks to The Smart Idea Group for their incredible service delivery. Having battled against time and Eskom to achieve our deadlines and production for the last few years to now being energy efficient and without any downtime. This has given us such peace of mind and reduced our stress tremendously.
Their sales team, were able to grasp and understand our needs as well as pressures to install in a timeous manner.
The team installing the solar inverter and battery power solution were professional and were extremely mindful of the nature of our business. They kept their work neat without a single area to clean. After sales and installation service has been informative and constant we have a full understanding of the system and thanks to The Smart Idea Group, Can now confidently grow our production output with sustainability.
I can highly recommend their energy solutions be it for domestic or commercial use, the difference working with such professionals makes is Incomparable.
We look forward to expanding on our energy solution as we grow steadily together.”
– Theresa Giannuzzi
BABIRSA
Midrand Air Group
“I would just like to take this opportunity to thank you and your team from servicing department for sending Edward to me.
He is extremely clued up, well-mannered and he take times to find the problem.
He vacuumed my whole printer, found the parts that were faulty, replaced them and noticed that the toner was leaking into the machine. That was causing all the major problems.
Well done to Edward for doing his job with a passion and you can see that in his way of explaining what he is doing and how he handles the machine 😊
Again, thank you!”
– Desré Van Wyk
Health and Safety Officer
Gap Management
“I requested for our printer to be serviced and today Edward Dube from your company arrived to do just that. It is long last since a service with such professionalism and dedication has been provided to us by any other company. Not only did Edward service and test the printer, he asked me if there was any other problems that I was having that he could assist with. I mentioned that I could not scan to my laptop and was using a USB which i found to be very painful. He then proceeded to do his magic on my laptop and within 1 minute I could scan to my desktop – I was just blown away with gratitude!
I thanked him and his answer was ” If you are happy then i am happy” and gave me a beautiful smile.
Once he had completed the task I asked him for his Managing Director’s email address so that i could advise you know how pleased i was with his service. He told me it was not necessary as he was merely doing his job but i insisted as i do believe that recognition is so important yet forgotten by many Companies.”
– Des Smit
Office Manager
Business Accounting Network
“I just want to thank you, your company and especially Ashraf who assisted me this morning with my scanning problems. During our call our loadshedding started but he sorted my problem before and after the loadshedding.
I really appreciate and appraise him.”
– Rina Theron
Franchisee